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Jr. Technical Support - Quezon City

Skills: Hardware, Software, Network troubleshooting
Quezon City - National Capital Region (NCR)
Posted on January 25, 2023
Job Description
• Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner). • Experience in Windows & non-Windows Operating environment • Recommend and apply solutions, including on-site repair for remote users • Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals. • Determine and execute system reconfiguration needs. • Establish end user service level agreements. • Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users. • Supervise complaint ticketing system and follow timely resolution of all work orders. • Demonstrated ability to provide user support by means of remote access tools. • Provide status update to the ticketing tools in a timely manner. • Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues. • Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.
Minimum Requirements
• Candidate must possess a Bachelor's/College Degree in IT, Engineering (Computer/Telecommunication) or equivalent • Minimum of 3 year experience in IT support onsite and remote. • Experience using current or recent Windows desktop platforms and current or recent MS Office suite or preferably O365 Applications • Experience supporting LAN’s, PC Hardware configuration, PC operating systems, and desktop software. • Experience with Service Desk ticketing systems - Remedy, Service Center Manager, Service-Now, etc. • Basic knowledge of network infrastructure devices and protocols; enterprise computer hardware/software and information systems. This includes basic networking concepts including TCP/IP, Subnetting, Routing, DHCP, and DNS. • Support level knowledge of operating systems, applications, and associated hardware on such platforms as MS Windows desktop OS and MS Office. • Customer-focused. Articulate and methodical. Self-motivated and professional with excellent verbal and written communication • Ability to handle multiple tasks simultaneously and having a keen ability to make quick and accurate decisions.
Additional Requirements
Languages
- English (Advanced)
Education Level
- Bachelor\'s Degree
Years of Experience
- 1-2 years
Number of Vacancies
2
Work Type
Full Time
Type of Contract
Permanent

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